SKY SUITE Hotel Praha

​Hotel SKY SUITE accommodation rules1. The hotel is only entitled to accommodate a guest who registers properly (filling in all the necessary information: address, date of birth, birth number, country of origin, telephone number, etc.). Otherwise, the hotel may refuse to accommodate the guest with regard to the Act on Local Fees for Czech citizens and Act 314/2015 Coll. for foreign clients.2. Guests are obliged to pay the prices in accordance with the current price list for the entire stay during check-in at reception or online. For other services provided, the guest pays during the stay or at check-out, unless otherwise specified.3. The hotel is not liable for items brought into the hotel by the guest (jewellery, money and other valuables), nor for damage to items left behind.4. On the basis of a confirmed reservation, the hotel is obliged to accommodate the guest from 14:00 to 18:00. After this time, the room is reserved for the guest, unless otherwise specified. Any request for accommodation before 14:00 must be agreed with the hotel in advance and await confirmation from the hotel.5. Guests are not allowed to move equipment, make modifications or interfere with theelectrical network or other installations in the room or common areas of the hotel without the consent of the hotel management.6. Smoking is strictly forbidden in the hotel room and common areas of the building, except in designated areas. In case of violation of this obligation, the hotel is entitled to charge the guest a fine of 1,000 EUR7. The guest is obliged to turn off the taps when leaving, turn off the lights in the room and hand over the keys or the garage door chip at the reception when checking out, if he/she has agreed with the hotel manager to leave the building after midnight.8. In case of loss of the key or chip to the garage door, the guest is obliged to report the loss immediately to the reception. In the event of failure to do so, the hotel will not be liable for any damages related to the loss.The guest will be charged a fee of CZK 500 for a lost key, the same fee if the chip is lost. The guest is obliged to pay this fee before leaving the hotel. 9. Bringing and consuming your own alcohol and food into the public areas of the hotel is not allowed unless otherwise arranged with the hotel staff.10. For security reasons, the hotel reserves the right to refuse accommodation or to terminate accommodation immediately, to refuse service or to prohibit stay in the hotel directly to persons whose behaviour, appearanceor demeanour does not correspond to the normal principles and standards of a five-star hotel of international standard.11. The guest is liable for damages caused to the hotel property according to the applicable regulations. The guest is liable for any damage caused by him/her, unless he/she proves that it was not his/her fault. This also applies to damage that is discovered after the guest has left.12. While on the hotel premises, each guest is obliged to behave in such a way as not to cause a fire. Guest behaviour in the event of a fire is regulated in the fire alarm guidelines, which are posted with the escape plan in the room by the entrance door and serve as an escape route.13. Guests are not allowed to bring dangerous objects and substances (sharp objects, weapons, explosives, flammables, corrosives, poisons, etc.), narcotic or psychotropic substances, as well as objects or substances that smell strongly.14. The guest is obliged to comply with the provisions of these accommodation regulations, which they are obliged to familiarize themselves with. In the event that they violate them, the hotel has the right to withdraw from the contract for the provision of hotel services before the expiry of the agreed period. In the event of a violation of the provisions of the Accommodation Regulations, the hotel is entitled to take all necessary measures to prevent the violation of the Accommodation Regulations, depending on the nature of the violation, including in cooperation with the hotel security service or the Police of the Czech Republic.15. The simplified SKY SUITE STEWARD manual can be found in the SKY SUITE hotel information boards.16. A detailed evacuation plan of the area is stored on the right side facing the entrance door. 17. These accommodation rules are valid and effective from 01.01.2024 17. These Accommodation rules are valid and effective from 1.1.2024Operator: Tower Gastro s.r.o., ID No. 05554942, registered office Roháčova 145/14, 130 00 PragueTerms and conditions of SKY SUITE HotelIntroductory provisionsClients are governed by the legal regulations of the Czech Republic on the basis of Czech law and the Accommodation Regulations of the SKY SUITE Hotel. The accommodated guest accepts the Accommodation Regulations as a contractual condition of accommodation and is obliged to comply with its provisions.Each guest is obliged to familiarize himself with these Accommodation Rules, his ignorance will not be taken into account. The Accommodation Regulations are published on the SKY SUITE Hotel website, on Booking.com, are available in the room in printed form and are sent electronically when booking the room.Subject of the contractual relationshipThese terms and conditions regulate the rights and obligations of the contracting parties when renting a hotel room for accommodation and other hotel services as individual services according to the individual customer‘s request.Establishment of the contractual relationshipThe contractual relationship between the client and the hotel is established upon confirmation of the booking by the hotel. The hotel undertakes to provide the client with a stay and to provide the agreed services to the agreed extent and quality (hereinafter referred to as the „stay“) and the client is obliged to pay the contractual price to the hotel.Prices, cancellation and payment terms1. The price is per room per night, including breakfast, unless the guest chooses otherwise. 2. The price includes VAT of 12% and a city tax of CZK 50 per person per day.3. Cancellation of a confirmed reservation made via the hotel website can only be made in writing to info@towerpark.cz.4. When cancelling a booking that has been made through an external provider (e.g.Booking.com), you must also cancel the booking through that provider in the manner required by the provider and subject to the booking conditions.5. Changing the reservation, i.e. moving the booked services to another date, is considered a cancellation of the original reservation and is governed by the same regime as cancellation. 6. Payment in cash is possible only in rare cases or by previous agreement. In the case of payment by credit/debit card, the amount will be charged in CZK or EUR depending on the selected currency.7. The hotel reserves the right to pre-authorise the guest‘s card up to the total amount of the accommodation.8. Cancellation of reservation8 a. Free of charge 10 calendar days or more before arrival.8 b. 100% of the booking price for cancellations made less than 10 calendar days before arrival.9. If the client does not arrive on the agreed date, the reservation is cancelled and the hotel is entitled to charge the entire stay of the guest.Guest rights and obligations1. The guest has the right to use the reserved areas and their facilities, as well as the facilities of the common areas2. The guest is responsible for any damage caused to the room during the stay and agrees to pay for any repairs, replacements or special cleaning. The amount of reimbursement will be determined by the hotel.3. The guest is responsible for any damage caused to the room during the stay and agrees to pay for any repairs, replacements or special cleaning. The amount of reimbursement will be determined by the hotel.4. The guest is obliged to pay the costs associated with the use of accommodation services of the hotel on the day of arrival at the latest, then the guest is obliged to pay other costs additional services (massages and other hotel services) on the day of departure at the latest, unless otherwise agreed. In case of non-payment, the hotel is entitled to charge the corresponding amount to the guest‘s credit card after departure.5. Check-in time is from 14:00 to 18:00 on the day of arrival.6. Check-out time is from 09:00 to 11:00 on the day of departure.7. The hotel room and the entire tower are non-smoking. Violation of this regulation and smoking in the room or on the hotel premises will entitle the hotel to charge the guest a penalty of 25 000 CZK for cleaning the room or tower area. Smoking is only allowed outside the tower entrance and in a designated area. In the event that a guest negligently triggers the fire safety system, we, as the operators of the SKY SUITE Hotel, are obliged to demand payment of the damages incurred, which range from 250,000 to 500,000 CZK.Additional information1. Pets are not allowed.2. Additional services such as massages, birthday decorations, etc. must be notified to the hotel at least one week prior to arrival.3. Important information such as the safety protocol and evacuation rules can be found in the SKY SUITE Hotel Accommodation Regulations.4. The handling of open flames is strictly prohibited throughout the building.Rights and obligations of the hotelThe hotel is obliged to provide accommodation for the guest on the basis of pre-agreed services that correspond to the hotel‘s standard.Use of personal dataThe hotel collects personal data from hotel guests and website visitors, which it processes in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016. This data is only kept for as long as necessary until the termination of the provision of the agreed services and is not disclosed to other parties.Final provisionsThese terms and conditions are valid from 01.01.2024 and the hotel reserves the right to change them and the guest is obliged to abide by these current terms and conditions.Operator: Tower Gastro s.r.o., ID No. 05554942, registered office Roháčova 145/14, 130 00 Prague